Dubai Roads and Transport Authority (RTA)

Dubai’s Roads and Transport Authority (RTA) invested in a taxi business management system and improved customer and driver satisfaction while saving AED500 million.

The RTA is responsible for Dubai’s transport network, roads and traffic and also oversees the operation of all transport modes within the emirate, including taxis, buses, ferries and rail. Their taxi fleet, comprising 10,700 taxis run by 6 franchisees (or operators), is the largest in the world.

The RTA has used Trapeze Group’s Taxi Business Management solution since 1994.

Background

• 6 franchisees
• 10,700 vehicles
• 4,110 km² served
• 175.6 million passengers a year

Results

• Saved AED500 million in toll gate fees
• Over 70% of drivers are satisfied with the heat map
• Delivering a world-class experience to Dubai commuters

Seeking similar results for your business?

Learn more about Trapeze’s Taxi Business Management Solution.