“The Trapeze Taxi Business Management solution is integral to the RTA’s daily operations. It is mission-critical for not just our taxis, but the smooth running of public and private transport throughout Dubai.”
Adel Shakeri, Transportation Director
Dubai Roads and Transport Authority
"The heat map in Trapeze’s taxi solution has been extremely popular with our drivers. They are very happy with it."
Khaled Al Nuaimi, Taxi Technical Support Section Manager
Dubai Roads and Transport Authority
"We have worked with Trapeze for almost 25 years. In this time, their technology has grown with the dreams and goals of Dubai."
Adel Shakeri, Transportation Director
Dubai Roads and Transport Authority
Dubai’s Roads and Transport Authority (RTA) invested in a taxi business management system and improved customer and driver satisfaction while saving AED500 million.
The RTA is responsible for Dubai’s transport network, roads and traffic and also oversees the operation of all transport modes within the emirate, including taxis, buses, ferries and rail. Their taxi fleet, comprising 10,700 taxis run by 6 franchisees (or operators), is the largest in the world.
The RTA has used Trapeze Group’s Taxi Business Management solution since 1994.
Background
- 6 franchisees
- 10,700 vehicles
- 4,110 km2 served
- 175.6 million passengers a year
Results
- Saved AED500 million in toll gate fees
- Over 70% of drivers are satisfied with the heat map
- Delivering a world-class experience to Dubai commuters
Seeking similar results for your business?
Learn more about Trapeze’s Taxi Business Management Solution.
Snapshot
Transport Service: Taxi
Location: United Arab Emirates (UAE)
Solution: Trapeze Taxi Business Management Solution
Download the Dubai RTA case study.
