Calculate Excess Waiting Time Using This Formula

Measure the success of service reliability in a headway-managed network by calculating excess waiting time.

Calculate Excess Waiting Time Using This Formula

Tracking service reliability in a headway-managed service can be challenging, but excess waiting time (EWT) has emerged as the preferred metric of many transport authorities. Here’s how you calculate EWT: 

EWT Infographic

To learn more about headway management and other tracking mechanisms, read Headway – the New Way to Customer Satisfaction.

Download a PDF version of this infographic.

Download Infographic

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